Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
* Thoroughly documents inquiry outcomes for accurate tracking and analysis
* Develops and maintains positive customer relations and coordinates with various functions within thecompany to ensure customer requests and questions are handled appropriately
* Researches and analyzes data to address operational challenges and customer service issues
* Provides external and internal customers with requested information
* Receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
* Uses computerized systems for tracking, information gathering and troubleshooting
* Seeks, understands and responds to the needs and expectations of internal and external customers
Job Requirements:
* High School diploma or GED
* Three to six months experience in a call center environment or equivalent combination of formal education and relevant experience
* Basic computing and keyboarding skills including proficiency with database management
* Strong attention to detail to accurately enter data and research and resolve questions
* Strong verbal communication skills including active listening; uses basic written communication skills to record client activity in database
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the a?oapply nowa?? button below to submit your resume.
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