Assistant Store Manager of Service and Operations - Old Navy - Oglethorpe Mall - Savannah, GA - Gap

* Manages all activities related to improved profitability within the store, including process and productivity standards and improvement, expense controls and maximizing gross margin * Sets, monitors and follows up on productivity goals and objectives for the store team to maximize sales and profitability * Manages execution through effective planning, prioritizing and communication and follow-up Operates proactively but is able to course correct when necessary * Utilizes company tools, reports and feedback to analyze trends and identify opportunities * Owns and ensures operational excellence through the implementation of company defined best practices; monitors results and productivity through operational scorecard; corrects/adjusts plans accordingly to deliver on target results * Exercises independent discretion and judgment in driving results and enforcing company guidelines and policies * Partners with store Leaders on Old Navy Card strategies during regular touch bases * Performs Leader on Duty responsibilities * Opens and closes the store in accordance with company standards * Monitors daily payroll planner when opening store and adjusts schedule accordingly * Practices and ensures all company policies and procedures are followed * Ensures Leaders and Associates utilize recovery statements to minimize external loss * Executes all activities related to Risk Management and Safety * Ensures store meets Store Compliance Audit requirements * Follows up on all maintenance issues and open tickets with Facility Services * Manages supply and maintenance expenses * Ensures brand integrity in all aspects of salesfloor presentation * Maintains an efficient, service friendly environment * Ensures team is educated on driving sales promotions and suggestive selling * Ensures facilities are clean, maintained and customer friendly Develops action plan from Customer Experience Survey feedback * Drives company service standards; educates on target customer and customer cues * Ensures team is executing Fitting Room service and maintenance to company standards * Promotes community involvement to drive brand awareness and loyalty * Ensures back of house standards are maintained to positively impact the Associate experience * Ensures cash wrap controls and merchandise protection devices are in place and executed to meet Loss Prevention strategies * Manages activities related to staffing and development of the Associate population in the store, including hiring administration, training, and performance management * Energizes and motivates team through positive reinforcement of service standards while executing tasks * Creates a positive work environment through effective coaching and mentoring * Partners with the Store Manager to establish clear performance goals and objectives * Accurately assesses individual and team performance, providing performance feedback * Initiates and administers corrective action when necessary * Develops and executes training and developmental plans for Associates * Writes and delivers Quarterly Check-ins, individual development objectives and annual performance reviews for Associates * Demonstrates time management and organizational skills * Demonstrates proficiency in training, sales generation and leadership of functional teams * Knowledgeable of trends and needs of customers * Demonstrates ability to manage complex and competing priorities * Accurately assesses teams/situations and create actionable development and improvement plans * Demonstrates ability to coach, provide feedback, and manage substandard performance. * Demonstrates Customer Experience skills * Excellent communication, presentation, delegation, follow-up and leadership skills * Strong attention to detail * Demonstrates conflict management and resolution skills * Demonstrates computer proficiency * Demonstrates business acumen * BA/BS Degree or equivalent experience preferred * Ability to effectively communicate with customers and store personnel * Ability to lift and carry 30 lbs * Ability to maneuver around salesfloor, stock room * Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shift Source: http://www.localhelpwanted.net/savannah/job/Assistant-Store-Manager-of-Service-and-Operations--Old-Navy--Oglethorpe-Mall--Savannah-GA--SAVANNAH-GA-31405-USA/lhw-e0-19112149