AT&T Assistant Manager, Store/Kiosk - AT&T (SAVANNAH, GA)

  ROLES & RESPONSIBILITIES   Customer Experience and Sales ·        Execute store’s implementation of The AT&T Retail Promise ·        Assist Store Manager to: o   Execute store initiatives related to sales, service, and customer experience  o   Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets o   Create a work environment where motivated people can excel o   Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o   Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience ·     Facilitate weekly personnel training/educational sessions as directed by Store Manager ·     Monitor Customer Experience Dashboard ·     Resolve or escalate appropriately any billing or service issues o Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions ·     Consistently demonstrate excellent leadership and coaching skills                          Employee Management and Development ·        Assist, inspire and engage employees by motivating team to succeed ·        Lead by example ·        Develop employees for growth and promotion ·        Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service ·        Improve employee engagement through leadership skills ·       Partner with Store Manager to observe and coach all employees as needed, providing feedback     around sales technique effectiveness and providing excellent customer service ·       Improve store employee engagement through leadership skills                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                ·       Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager ·       Fully understand and assist in educating personnel on compensation plan and how to maximize  their earnings ·       Assist in ensuring all time cards are reviewed and accurate ·        Communicate temporary assignments and overtime for floating personnel     Product Launches ·        Partner with Store Manager to successfully launch new products, services or processes ·        Actively inspect post-launch and drive improved results with best practices ·        Inspect that employees are properly trained on new products and promotions to sell with confidence ·        Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate ·        Coordinate with security, facilities and mall management to ensure smooth product launch day execution   Store Operations   Staffing/Scheduling ·        Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times ·        Facilitate the monthly scheduling process Merchandising ·        Adhere to the iPOG and the merchandising standards ·        Instill a sense of pride and ownership in store appearance – where all employees understand their store is the face of AT&T to every customer Compliance ·        Drive operational compliance of back office processes, procedures and policies ·        Inspect existing and new retail programs, tools and training Other ·        Report fraudulent activity to Asset Protection ·        On call for store emergencies   Demonstrate AT&T Extraordinary Leader Model Characteristics ·        Continuously display high integrity ·        Develop strategic perspective and champion change ·        Inspire others to high performance through collaboration and teamwork ·        Utilize professional expertise to solve problems and analyze issues ·        Capture initiative and strive for results    Desired Qualifications- Three or more years sales/customer service experience in the telecommunications or related industry - Previous management experience - Well developed planning, analytical and problem-solving skills - Strong organizational skills and attention to detail - Strong communication, leadership, and presentation skills - Ability to operate a personal computer, wireless equipment, copier and fax - Ability to work at multiple locations within district preferred - Familiarity with wireless terminology and AT&T Mobility systems preferred Assistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives!   Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company''s sole discretion.   AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/VCategory: Retail