* Drives brand loyalty by presenting an exceptional customer store experience that includes a well-organized, neat, clean, sized and replenished salesfloor
* Monitors and drives sales performance and related metrics on a daily, weekly and monthly basis
* Manages efficient and effective handling of all merchandise from shipment receipt, processing, merchandising floor-sets and replenishment systems
* Oversees the implementation of all visual presentation and ensures the Visual Presentation Assessment (VPA) meets Brand standards
* Hires the brand visual, merchandise and logistics team and ensures the team is consistently staffed with employees that meet the brand hiring profile
* Manages and executes the development of the brand visual, merchandise and logistics team by providing in-the-moment coaching, training and feedback and actively facilitates the growth and career path of these employees
* Works with all members of the stores leadership team to develop a high performing team and a customer-centric culture
* Drives employee engagement by recognizing and rewarding employees for outstanding performance
* Acts as the Leader on Duty as needed and consistently models the brand service standard & sub-brand selling behaviors
* Supports and ensures execution of all shipment receiving and processing procedures to floor ready standards
* Partners with appropriate Lead/Expert to direct shipment placement on sales floor
* Ensures floor is replenished per company guidelines
* Performs stock transfers of damaged and defective merchandise, completes re-tickets and charge sends according to Stock Manual
* Provides feedback to General Manager regarding merchandise-handling concerns/opportunities
* Assists General Manager with focal process for direct reports
* Provides on-the-job training to all employees on company initiatives and standards to ensure that everyone fully understands company direction
* Provides in the moment coaching on sales floor to staff to reward good behavior and to redirect when needed
* Oversees and executes markdowns in a timely and accurate manner
* Tracks productivity and ensures that the team is meeting company standards for all Brand Experience tasks
* Maintains brand integrity in all areas of visual display
* Implements and complies with presentation book standards, adjusting visual presentation to consistently ensure brand appropriateness
* Maps merchandise flow and product placement
* Generates and analyzes Field Merchandise Reports (FMR) and makes necessary product placement adjustment based on selling and FMR reports
* Reviews plans for merchandise placement/substitution
* Maintains all shipment related paperwork to meet audit requirements
* Ensures participation in community involvement to drive brand awareness and loyalty
* Manages all store supplies including shipment supplies and fixtures, and communicates needs to manager
* Ensures all back room areas including bathrooms and employee break areas are cleaned regularly
* Ensures store is a neat, clean and safe environment for all employees
* Reports to General Manager
* Creates teams and partnerships with all members of the leadership team
* Supervises the Brand Experience employees as determined by General Manager
* Ability to model professional behavior, as outlined in the Code of Business Conduct, at all times
* Ability to communicate effectively with staff and management, even under pressure
* Ability to follow written and verbal instruction
* Ability to give basic direction to associate level employees
* Ability to create a positive work environment
* Ability to listen to feedback and take constructive action
* Ability to effectively communicate with all levels of staff
* Ability to demonstrate excellent customer service when on the sales floor
* Ability to motivate associates to proactively perform replenishment tasks which result in the customers satisfaction
* High School graduate or equivalent
* Six months of Gap Inc. experience preferred
* Previous retail experience preferred
* Experience supervising teams preferred
* Ability to safely lift and carry 30 lbs. * Ability to maneuver around the store and stockroom
* Open availability and flexibility to work nights, weekends, store openings and closings, to meet the needs of the business Source: http://www.localhelpwanted.net/savannah/job/VisualBrand-Experience-Manager--Gap--Oglethorpe-Mall--SAVANNAH-GA-31405-USA/lhw-e0-20004159
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