roughly documents inquiry outcomes for accurate tracking and analysis
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately
Researches and analyzes data to address operational challenges and customer service issues
Provides external and internal customers with requested information
Receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
Uses computerized systems for tracking, information gathering and troubleshooting
Seeks, understands and responds to the needs and expectations of internal and external customers Job Requirements:
High School diploma or GED
Three to six months experience in a call center environment or equivalent combination of formal education and relevant experience
Basic computing and keyboarding skills including proficiency with database management
Strong attention to detail to accurately enter data and research and resolve questions
Strong verbal communication skills including active listening; uses basic written communication skills to record client activity in database Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch.
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