POSITION PURPOSEThe Installation Services Manager (ISM) is a critical role in the Home Services organization at The Home Depot. ISMs cover up to 3 districts based on geography. Their primary responsibilities are to drive quality and customer service through management of the relationship with Service Providers (installer companies) based on geographic location, relative skills and capabilities, ensuring store connectivity and driving Issue Resolution as it is related to Home Depot's Installation services.MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES Service Provider Quality Management - Develop and maintain professional customer and Service Provider (SP) relationships.
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